Privacy Policy
Last updated:
Karina Martinez Energetic Massages ("we", "us") respects your privacy. This policy explains what personal information we collect through this website and our massage services, why we collect it, and how we protect it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
- Contact details you send us. When you call, text, email or use the contact form, we receive your name, email, phone number and message.
- Health and booking information. Before or during an appointment, you may tell us about health conditions, injuries, pregnancy, allergies or areas to avoid. We use this only to give you a safe massage.
- Payment information. We keep records of purchases and packages. We do not store full card numbers on this website.
- Technical information. Our hosting provider may keep standard server logs (for example IP address, browser type and pages visited) for security and to keep the site working.
- Website usage information. We may use Google Analytics to see how visitors use this website. It can collect data such as pages visited, time on the site, the website that sent you here, your general location (city or region), device type and browser. We look at this data only in summary form. It does not tell us your name or contact details.
2. The contact form
When you press "Send Message", the contact form sends your name, email, phone number and message to our email inbox. We use Resend, an email delivery service, to send it. The website does not save your message in a database. We use your details only to answer you.
3. How we use your information
- To answer your questions and book appointments.
- To provide safe and suitable massage treatments.
- To keep records of sessions, packages and payments.
- To meet legal, tax and accounting requirements.
- To understand how visitors use the website, so we can make it better.
We do not sell, rent or trade your personal information or website usage data. We do not give it to other companies for their own marketing. We do not send marketing emails without your consent.
4. Cookies and third-party services
This website does not use advertising cookies. Some parts of the page come from other companies:
- Google Analytics. We may use Google Analytics to measure website traffic. It uses cookies to tell visits apart. Google processes this data for us under the Google Privacy Policy. You can block these cookies in your browser settings, or use the Google Analytics opt-out add-on.
- Google Maps. The map in the contact section is provided by Google. Google may set cookies and collect data under the Google Privacy Policy.
- Google reviews. We show public reviews that clients posted on Google. Links to those reviews open Google Maps.
- Resend. Delivers contact form messages to our inbox. Resend processes your message under the Resend Privacy Policy.
- Hosting. Our hosting provider processes technical information to deliver the website.
A small number of strictly necessary cookies are used only by the site owner to manage the website. Visitors do not receive them.
5. AI and search engines
The public information on this website (services, rates, location and contact details) is made available to search engines and AI assistants so people can find us. We do not share your personal information, messages or health information with AI services.
6. How long we keep information
We keep client and health records only as long as needed for the purposes above, or as long as the law requires. When we no longer need them, we delete or destroy them securely.
7. How we protect information
We use reasonable physical, electronic and administrative safeguards. Only the people who need your information to serve you can see it. No method of storage or transmission is 100% secure.
8. Your rights
- Ask to see the personal information we hold about you.
- Ask us to correct information that is wrong.
- Withdraw your consent, subject to legal or contract limits.
- Make a complaint to the Office of the Privacy Commissioner of Canada if you are not satisfied with our answer.
9. Children
This website is not for children under 16. We do not knowingly collect information from children online. A parent or guardian must book and give consent for a minor.
10. Changes to this policy
We may update this policy. The date at the top shows the latest version.
11. Contact us
For privacy questions or requests, contact Karina Martinez:
Email: karina.martinez@outlook.com
Phone: 647 - 967 - 4181
Address: 32 Ontario St N, Kitchener, ON, Canada